Cookie policy

This Cookie Policy governs the use of cookies and social media plugins on the website of In Good Company BV www.getlucy.ai (the “Website”).

Cookies are small text files which are stored on a device’s hard drive and which contain certain information and sometimes personal data. Social media plugins are small pieces of software developed and provided by social media service providers, which add social media integration when built into the Website.

NOTE: If you want general information about how we process your personal data other than through cookies and social media plugins, including in relation to your communication with us via e-mail, phone and social media and in relation to any order or purchase, please see our Privacy Policy.

By continuing to use the Website after having been informed of the use of cookies and social media plugins, you acknowledge that you have read and accept this Cookie Policy.

1. Your personal data are processed by In Good Company BV, Cleemputtehof 8, 9070 Destelbergen (Heusden), Belgium, with corporate registration number 1006.626.408 (hereinafter: “LUCY”, “we”, “us”, “our”). You can contact us via e-mail at info@getlucy.ai.
2. A reference in this Cookie Policy to certain laws or regulations also includes any change, replacement or annulment of these laws or regulations, including any related executive decisions.
3. LUCY reserves the right to from time to time modify, change or amend this Cookie Policy at its own discretion. Such modification, change or amendment will be communicated via the Website. If you do not accept the modifications, changes or amendments, you are to inform us by sending an e-mail to info@getlucy.ai. If we do not receive such an e-mail from you within three (3) business days after the changes to the Cookie Policy have been announced on the Website, you will be deemed to have accepted all such changes.

1. LUCY processes your personal data to perform statistical analyses so that we may improve our Website, advertisement, products and services or to develop new products and services.
2. LUCY may also process your personal data for marketing purposes.
3. LUCY may also process your personal data for the preservation of the legitimate interests of LUCY, its affiliates and partners or a third party if your registration with or use of the Website can be considered (a) a violation of this Cookie Policy or the intellectual property rights or any other right of a third party, (b) a threat to the security or integrity of any of the Website or to LUCY or to any of its affiliates’ or its subcontractors’ underlying systems due to viruses, Trojan horses, spyware, malware or any other form of malicious code, or (c) in any way hateful, obscene, discriminating, racist slanderous, spiteful, hurtful or in some other way inappropriate or illegal.
4. Your personal data may be transferred to the police or the judicial authorities as evidence or if there are justified suspicions of an unlawful act or crime committed by you through your use of any of the Website.

1. The processing of your personal data for the purposes outlined in Article 3 above is based on your consent or a legal obligation that LUCY must comply with.
2. In some cases, the processing of your personal data may be necessary for purposes of our legitimate interests, such as:
   • Continuous improvements of the LUCY Website, social media channels, products and services to ensure that you have the best experience possible;
   • Keeping our Website, social media channels, products and services safe from misuse and illegal activity;
   • Marketing and promotion of our products, services, brands and overall successful commercialization of our products and services.

1. LUCY relies on third-party processors to provide you our Website and process your personal data on our behalf. These third-party processors are only allowed to process your personal data on behalf of LUCY upon explicit written instruction of LUCY. LUCY warrants that all third-party processors are selected with due care and are obliged to observe the safety and integrity of your personal data.
2. LUCY does not send your personal data in an identifiable manner to any third party without your explicit permission to do so. However, LUCY may send anonymized data to other organizations that may use those data for improving products and services as well as to tailor the marketing, displaying and selling of those goods and services.

1. LUCY processes your personal data within the European Economic Area (EEA). However, in order to process your personal data for the purposes outlined in Article 3 above, we may also transfer your personal data to third parties who process on our behalf outside the EEA. Each entity outside the EEA that processes your personal data will be bound to observe adequate safeguards with regard to the processing of your personal data. Such safeguards will be the consequence of:
   • The recipient country having legislation in place which may be considered equivalent to the protection offered within the EEA; or
   • A contractual arrangement between LUCY and that entity.
2. LUCY may transfer anonymized and/or aggregated data to organizations outside the EEA. Should such transfer take place, LUCY will ensure that there are safeguards in place to ensure the safety and integrity of your data and all rights with respect to your personal data you might enjoy under applicable mandatory law.

7. LUCY does its utmost best to process only those personal data which are necessary to achieve the purposes listed under Article 3 above.
8. Your personal data are only processed for as long as needed to achieve the purposes listed under Article 3 above or up until such time where you withdraw your consent for processing them. Your withdrawal of consent may imply that you can no longer use the whole or part of our Website. LUCY will de-identify your personal data when they are no longer necessary for the purposes outlined in Article 3 above, unless there is:
   • An overriding interest of LUCY, or any other third party, in keeping our personal data identifiable;
   • A legal or regulatory obligation or a judicial or administrative order that prevents LUCY from de-identifying them.
9. LUCY will take appropriate technical and organizational measures to keep your personal data safe from unauthorized access or theft as well as accidental loss, tampering, or destruction. Access by personnel of LUCY or its third-party processors will only be on a need-to-know basis and be subject to strict confidentiality obligations. You understand, however, that safety and security are best efforts obligations which can never be guaranteed.

1. You have the right to request access to all personal data processed by LUCY pertaining to you. LUCY reserves the right to charge an administrative fee for multiple subsequent requests for access that are clearly submitted for causing nuisance or harm to LUCY. Each request will specify for which processing activity you wish to exercise your right to access and will specify to which data categories you wish to gain access to.
2. You have the right to ask that any personal data pertaining to you that are inaccurate, are corrected free of charge. If you submit a request for correction, your request needs to be accompanied by proof of the flawed nature of the data for which correction is asked.
3. You have the right to withdraw your earlier given consent for the processing of your personal data.
4. You have the right to request that personal data pertaining to you be deleted if these data are no longer required in the light of the purposes outlined in Article 3 above or if you withdraw your consent for processing them. However, you need to keep in mind that a request for deletion will be evaluated by LUCY against:
   • Overriding interests of LUCY or any other third party;
   • Legal or regulatory obligations or administrative or judicial orders which may contradict such deletion.
   Instead of deletion, you can also ask that LUCY limits the processing of your personal data if (a) you contest the accuracy of the data, (b) the processing is illegitimate, or (c) the data are no longer needed for the purposes listed under Article 3 above.
5. You have the right to oppose the processing of personal data if you are able to prove that there are serious and justified reasons connected with your particular circumstances that warrant such opposition. However, if the intended processing qualifies as direct marketing, you have the right to oppose such processing free of charge and without justification.
6. You have the right to receive from us in a structured, commonly-used and machine-readable format all personal data you have provided to us.
7. If you wish to submit a request to exercise one or more of the rights listed above, you can send an e-mail to info@getlucy.ai. An e-mail requesting to exercise a right will not be construed as consent with the processing of your personal data beyond what is required for handling your request. Such request should clearly state which right you wish to exercise and the reasons for it if such is required. It should also be dated and signed, and accompanied by a digitally scanned copy of your valid identity card proving your identity. If you use the contact form, LUCY may ask you for your signed confirmation and proof of identity. LUCY will promptly inform you of having received this request. If the request proves valid, LUCY shall honor it as soon as reasonably possible and at the latest thirty (30) days after having received the request. If you have any complaint regarding the processing of your personal data by LUCY, you may always contact LUCY via the e-mail address listed above. If you remain unsatisfied with LUCY's response, you are free to file a complaint with the competent data protection authority.